Policy

At Elysium Stays, we are committed to providing an exceptional experience for our guests while maintaining transparency and fairness. Our policies are designed to ensure a harmonious and enjoyable stay for everyone.

 

Please take a moment to familiarise yourself with our policies:

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Reservation and Booking Policies:

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1. Booking Confirmation:

   • Your reservation is confirmed upon receipt of a valid booking confirmation and payment.

2. Cancellation and Modification:

   • Cancellation and modification policies vary based on the type of reservation. Please review your booking details for specific terms.

3. Payment:

   • Full payment is required at the time of booking for standard reservations.

   • For long-term stays, special events, or group bookings, different payment terms may apply.

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Check-in and Check-out Policies:

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1. Check-in Time:

   • Standard check-in time is at [insert time]. Early check-in requests are subject to availability.

2. Check-out Time:

   • Standard check-out time is at [insert time]. Late check-out requests are subject to availability and may incur additional charges.

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Amenities and Facilities:

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1. Usage:

   • Guests are welcome to enjoy all provided amenities and facilities. Any damage to property or misuse of amenities may result in additional charges.

2. Technology and Appliances:

   • Guests are responsible for proper use of technology and appliances. Any damage caused by negligence may result in charges.

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Behavior and Conduct:

1. Respectful Conduct:

   • We expect all guests to treat our staff, fellow guests, and property with respect and courtesy.

2. Quiet Hours:

   • Please observe quiet hours from [insert time] to [insert time] to ensure a peaceful environment for all guests.

3. No Smoking:

   • Elysium Stays is a smoke-free property. Smoking is only permitted in designated areas. Violations may result in fines.

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Security and Safety:

1. Valuables:

   • Elysium Stays is not responsible for the loss or damage of personal valuables. Please use in-room safes provided.

2. Emergency Procedures:

   • Familiarise yourself with emergency procedures outlined in room materials. In the event of an emergency, follow staff instructions.

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Guest Responsibilities:

1. Conduct:

   • Guests are responsible for their conduct and the conduct of their visitors. Any disruptive behavior may result in eviction without refund.

2. Reporting Issues:

   • Report any issues or concerns promptly to us.

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Privacy Policy:

1. Data Collection:

   • Elysium Stays collects and uses personal information in accordance with our Privacy Policy. By booking with us, you consent to our data practices.

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Disclaimer:

1. Force Majeure:

   • Elysium Stays is not liable for events beyond our control, such as natural disasters or unforeseen circumstances.

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Contact Information:

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For any inquiries or assistance, please contact our front desk at [insert contact details].

Thank you for choosing Elysium Stays. We look forward to hosting you and ensuring a delightful and memorable stay.